Reminders as part of a workflow are one of the best return on investment (ROI) activities an organisation can implement. This is because they produce savings, such as minimising cancellations.
Our guide explores the appointment reminders for Australian businesses.
Latest update in April 2025
Welcome to our comprehensive SMS Appointment Reminder Guide. This guide will help you understand how to effectively use SMS messages for appointment reminders, ensuring your customers, patients, or clients never miss an appointment again.
SMS appointment reminders are a powerful tool in any appointment-based business. They reduce missed appointments, improve scheduling efficiency, and enhance the customer, patient, or client experience. By following this guide and using the provided SMS appointment reminder templates, you’ll be well on your way to a more efficient and effective appointment system.
An SMS appointment reminder is a text message sent to a customer, patient, or client reminding them of an upcoming appointment. These reminders can be automated and customized based on the appointment type and details. They are a powerful tool for reducing missed appointments and improving appointment scheduling efficiency.
SMS appointment reminders are more effective than email reminders or phone calls. With a 98% open rate, text messaging ensures your reminder will be seen. It’s also more convenient for the recipient, who can quickly reply ‘Y’ to confirm their appointment.
Enhanced Client Interaction: Enables businesses to forge deeper connections with their clientele, fostering greater loyalty and trust.
Streamlined Operations: By automating reminder dispatch, businesses can significantly reduce manual effort and conserve resources.
Decrease in Missed Engagements: Timely and handy SMS alerts considerably lower the likelihood of missed appointments or events, enhancing service reliability.
Superior Engagement Metrics: Text messages boast remarkably high engagement, with open and interaction rates surpassing emails and voice calls.
Cost Efficiency: Compared to traditional marketing channels like postal mail or broad advertising campaigns, SMS reminders are a more budget-friendly option for effective communication.
This service is currently available through some bulk SMS providers in Australia, the USA, Canada, the UK, and New Zealand, to mention a few countries. By scanning your appointment calendar, SMS Reminder Service can automate the process of sending out SMS or emails for you within the time frame you require, with minimal effort or concerns on your part.
The ability to easily create, save and edit templates within a platform is a key reason for recommending ClickSend as the preferred SMS reminder provider.
With an easy-to-understand interface and the ability to receive immediate customer responses, ClickSend has eliminated the pain of sending important, instantaneous SMS reminders.
Business SMS reminders can provide significant value for businesses in various industries.
Combined with competitive pricing, SMS Comparison finds the following points as good reasons to use Cellcast as your SMS reminder service:
Choose an SMS Provider: Look for a provider that offers automated text reminders and allows you to customize your SMS template.
Collect Mobile Numbers: During appointment scheduling, ask for a mobile number and permission to send text reminders.
Set Up Automated Reminders: Use your SMS provider’s platform to set up automatic appointment reminders. You can customize the reminder message based on the appointment type and time.
Send the Reminder: Most providers recommend sending the appointment reminder text 24-48 hours before. This gives the recipient enough time to confirm or reschedule.
Confirmation: Once the recipient replies ‘Y,’ send an appointment confirmation message. If they don’t confirm, you can send a friendly reminder or call.
General Appointment: “Hi [Customer], this is a reminder for your appointment on [Date] at [Time]. Please reply ‘Y’ to confirm. Thank you.”
Healthcare Appointment: “Dear [Patient], you have a [Appointment Type] with us on [Date] at [Time]. Please reply ‘Y’ to confirm your patient appointment.”
Missed Appointment: “Hi [Client], We noticed you missed your appointment on [Date]. Please contact us to reschedule. Thank you.”
Remember, the key to effective text message appointment reminders is to keep the message clear, concise, and friendly.
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By using reputable Australian SMS Appointment Reminder Service providers, you can send automated reminder emails to customers, staff, patients or clients. Email reminders are a straightforward way to ensure people turn up to their allotted time slot, whether for a medical, dental or service appointment. This reduces the number of no-shows, which means saving time and money.
It works by sending an email before the nominated time, which means the end-user is less likely to forget. These SMS Reminder Service providers have systems to integrate with platforms like Google Calendars, iCloud, and Outlook.com. Within a few minutes of setting up, text message reminders can be sent out to suit your needs, whether in groups or individually. The SMS Reminder Service works with single and repeated calendar appointments.
Most SMS Reminder providers offer a fully hosted service with a nearly 100% uptime guarantee, which means you can know that the messages will be sent when required.
Reducing overhead costs and reliability requirements is paramount for any business or organisation. The issue of a ‘no-show’ can plague an enterprise. No one comes out well from this issue. Manually finding out why people have not turned up is very distracting from a business perspective and uncomfortable in that reminders can be seen as an intrusion on the person’s private life. It is not the way a business should run.
With the advent of SMS Reminder Service Australia providers, businesses can now define the time before an appointment, which will initiate an SMS to reach the person’s mobile phone. The SMS provider does this, which leads to customers receiving a prompt notification of the details of the scheduled meeting time. All required is to set up the reminder lead time, and the notification will be sent automatically.
SMS reminders can help businesses improve operations, enhance customer satisfaction, and achieve business goals more effectively. Companies can improve their brand reputation and build a loyal customer base by providing customers with personalised and timely reminders.
Software that supports SMS and emails is fully hosted, with at least 99% uptime and nothing to download or install. Several monthly plans are available to match business needs based on the number of customers or clients that need to be communicated.
The mechanism behind setting up Appointment reminders is relatively straightforward. You upload a file containing the names of people happy to be reminded. An online calendar is set up with all your appointments and integrated with a software calendar service such as Google, Outlook.com, or iCloud, to name a few. Once set up, the nominated SMS Reminder Service Australia provider can monitor your appointment calendar. This process is entirely automated, but you can manually override it to see each reminder notice before sending it out.
SMS reminder technology is based on SMS Gateway, a platform that allows businesses to send and receive SMS messages. It typically includes an application programming interface (API) that integrates with a business’s existing software or systems, such as customer relationship management (CRM), to enable automated SMS reminders. This is usually hosted on a cloud-based infrastructure, which provides scalability, reliability, and security for the service. It typically includes a database that stores customer information, appointment details, and other relevant data. This database is used to automate the sending of reminders and to track responses. The scheduling engine is the component that manages the scheduling of SMS reminders. It typically integrates with a business’s calendar or scheduling system to ensure reminders are sent appropriately.
SMS Appointment Reminder Service is currently available in Australia, the USA, Canada, the UK, and New Zealand, to mention a few countries. By scanning your appointment calendar, SMS Reminder Service can automate sending out SMS or emails for you within the time frame you require, with minimal effort or concerns on your part.
SMS Comparison was created by experts who have worked within the SMS sector and understand the difficulties faced by comparing SMS companies and their plans. The authors, now no longer working with any SMS provider, can independently assess these SMS reminder providers using the information provided by their websites.
Eight premium SMS providers were considered in the original comparison table, but three were not included based on their non-competitive pricing, poor deliverability statistics, and customer service.
The information in the table above comes from the authors’ viewing the providers’ websites and then detailing key information. The data presented should be used as a guide, as prices and their features may change or be updated by the SMS provider’s website without notice. If you find any information on this site outdated or incorrect, please contact the authors, and changes will be made quickly.
The SMS Comparison Table and associated site are provided for free, and there are no forms of advertising on this site. However, if you click through to a provider’s website and engage their service, a commission may be requested from their site.
The authors have included price, special features, reliability, and customer care as key criteria for making the site’s recommendations.